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To Improve Something, You Have to Start by Making the Problems Visible

To Improve Something, You Have to Start by Making the Problems Visible

When we need a tangible game plan for making improvements (continually or otherwise), we focus on visibility, culture, and expertise.
August 13, 2020

It's one thing to talk about being a company that implements a continuous improvement program, but it can be difficult to know where exactly to start.

We have core tenets we rely on (reduce waste, hunt bottlenecks, trust our people), but that doesn't really help us the moment we hit the factory floor and need to improve an area.

So when we need a tangible game plan for making improvements (continually or otherwise), we work on the following:


Visibility: before you know to improve something, the problem has to be visible

Culture: people are given the time and resources to improve things, and have a responsibility to improve the things they see

Expertise: You've seen how other people and companies make improvements, and can draw on those ideas


We think it's a game plan that works beyond the factory: from software development to the office. Problems have to be visible, you need people who are trusted/expected to solve them, and your people need the tools to actually make changes.